Service Availability Statement

Availability Target

• We target high availability for core services (reference target: 99.9% monthly uptime) and continuously improve monitoring and operations.
• Scope includes main site access and key functionality. Third-party dependencies (such as CDN/WAF/cloud services) may impact availability.

Planned Maintenance

• Planned maintenance is arranged in off-peak windows whenever possible, with advance notice.
• Temporary access limitations or performance fluctuations may occur during maintenance.

Exceptions

• Force majeure, major internet outages, third-party infrastructure incidents, and user-side network/device issues are excluded from availability calculations.
• If third-party incidents occur, we disclose impact and progress when possible.

Status and Communication

• We publish service status, known issues, and remediation progress, and provide follow-up notes for major incidents.
• If you encounter issues, please check announcements first, then contact us if needed.

Support and Improvement

• For availability-related questions, please reach out through feedback channels.
• This statement may be updated over time; please refer to the latest page version.